HELP CENTER:
FREQUENTLY ASKED QUESTIONS
RETURNS
We always strive to accommodate our valued customers; however, it's important to note that we maintain a strict 7-day return policy. We understand the frustration if the deadline passes unnoticed, but regrettably, we cannot make exceptions under any circumstance. Your understanding is greatly appreciated.
Absolutely! Before proceeding, please ensure that the return meets all the requirements outlined in our return policy. Additionally, have your digital or physical receipt ready for processing the return. Thank you for your cooperation!
We kindly request your patience in this matter. Please allow a standard processing time of 7-10 business days once the order has arrived in our possession. Rest assured, you will receive an email notification once your request has been processed.
DAMAGES
If a style is stained or torn before tags are removed, we are more than willing to discuss options for resolution. However, once the tags are removed from the merchandise, it becomes difficult for us to determine the cause of the damage and we may be limited in our ability to assist further. We must assume that the item has been worn once tags are removed.
We highly recommend that you review the wash instructions sewn inside each piece of clothing. Following these instructions can help prevent damage and extend the life of your garments.
We’re sorry to hear this!
For in person orders: Please call the corresponding store during business hours.
For online orders: Please contact info@yakirabella.com immediately with your order number and photos of the merchandise attached. We will assist you from there!
DISCOUNTS
Unless explicitly marked as Final Sale in our SALE section or on your receipt, items are refundable. You will be notified at checkout if you are purchasing final sale items. Rest assured, we prioritize transparency in your shopping experience.
There could be a few reasons why the discount is not applying:
- Please ensure the discount is not expired, as most are offered for only 24 hours.
- Discounts do not apply to sale items.
- Only one discount may be applied at a time.
If you continue to experience issues, please don't hesitate to contact our support team for assistance.
Only exchanges made for a different size or color of the same style:
For in person: simply request this to the associate processing your exchange.
For online order: please email us at info@yakirabella.com with your new order number and we will happily honor the discount.
Yes, as long as it is within the 24 hours that the discount is being offered. There will be no price adjustments made for orders placed before or after the discount is active.
SIZING
We strive to restock our best sellers and core items as frequently as possible. However, some styles will be discontinued once they sell out. Be sure to stay updated for new style launches to secure your size!
PS: We value your feedback! If there's a particular style you'd like us to continue, please let us know. We'll do our best to accommodate your wishes.
Every body type is unique, and clothing may fit differently based on proportions and height. For a quick reference, please check the 'Model Size' in our product descriptions to see our model's height and gauge how the clothing may fit on you.
However, we recommend measuring a style you already own and consider the ideal length. Then, compare it to the options we offer to determine the best fit for you.
Please note: The length provided in our product descriptions is based on a size S, with a 1/2" difference in length for each size.
other
Share details about your shipping policies, item returns, or customer service.
Share details about your shipping policies, item returns, or customer service.
Share details about your shipping policies, item returns, or customer service.
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