Q: Can an exception be made if I would like to return past the 7 day return policy?
A: We always love to accommodate all of our customers but unfortunately we do have a strict 7 day policy. We do understand the frustration when the seven days fly by without noticing but with that said, we cannot make exceptions to this policy under any circumstance. We are so appreciative for your understanding.
Q: What can be done about a style damaged after wear?
A: If a style is stained or torn before tags are removed we can discuss how to go about it as it. Once the tags are removed from the merchandise it is out of our hands and we are unable to assist further as we have to assume that it has been worn before.
We highly recommend that you take a look at the wash instructions sewn inside each piece of clothing as this will help to prevent a great amount of damage :)
Q: Can I return an online order in store?
A: Of course! Please make sure it meets all requirements of our return policy and you have your order number at hand!
Q: When will I receive a refund for a return shipped back?
A: We ask for your patience in this matter. Please allow a standard 7-10 business days upon receipt of the package and you will receive an email once it has been processed.
Q: What if I would like to purchase a different color or size as an exchange but originally used a promo code that is no longer active?
A: If you used a discount code and would like a different size or color, please email us at email@example.com with your new order number and we will happily honor the discount.
Q: Can a promo code be applied retroactively if forgotten?
A: Yes, as long as it is within the 24 hours that the discount is being offered. There will be no price adjustments made for orders placed before or after the discount is active.
Q: Can my order be edited or cancelled?
A: Yes, as long as it is within the hour that you placed the order, otherwise we are unable to help edit or cancel orders. This can be done from your end and the steps are simple!
- Make sure you are logged into your Yakira Bella account
- Click “My Account” in the top right corner of the website
- There you will see your past orders and you are given the option to edit or cancel it before being shipped!
Q: What if the item I received was damaged or incorrect?
A: We’re so sorry to hear this! Please contact firstname.lastname@example.org immediately with your order number and photos of the merchandise attached. We will assist you from there!
Q: How do I know if a style is the right length for me?
A: Every body type is different and clothing will hit different points on each person, it is for that reason that we cannot tell you which will be perfect for you. We recommend that you measure a style that you own (which you consider the ideal length) and compare it to the options that we offer. This way you can determine which length is right for you! :)
Q: Do you have a phone number I can call to ask questions?
A: We currently do not have a phone number, but please reach out via email to email@example.com to ask any questions you may have!
Q: Are items with promo codes considered Final Sale items?
A: No, you may return items with discount codes applied within our return policy. All items marked Final Sale in our SALE section are in fact non-refundable.
Q: Why is my discount code not working?
A: This could be for a few reasons:
- Please make sure the discount is not expired as most are offered for only 24 hours
- Discounts do not apply to sale items
- Only one discount may be applied at a time
Q: My size is sold out. When will you be restocking?
A: We try to restock our best sellers and core items as frequently as possible. However, we do have styles which will be gone for good once they sell out so always be ready for when we launch new styles to make sure you get your size!